Sony India — Sony Xperia m5 handset

Address:North Goa, Goa, 403108

I gave my Sony Xperia m5 phone to the service centre at Panjim Goa because it used to frequently shut down. They told me they would call me once it is repaired as they don't have a service centre here in Goa and they would have to send it to Mumbai. I gave it for repair on the 6th of February and it's already a month now and no sign of my handset yet. My complaint number is W[protected]. Please look into the matter.
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I also brought Sony Xperia M5 before 1 years now I am suffering with battery issue and mobile body crutches so I want to change facial the issue but in my state Tripura they have service centre Sony service centre they told the mobile is not repairable and they can't change official and this mobile day is not repayable in that case they give us exchange offer with paying money 13 to 14000 rupees that is so chief because only for this issues it is too much to expenses and they never explained before selling the product that mobile is not repairable that means they are totally bluffing with customers

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