Sony India — Sony Xperia XA1

Address:	Guntur, Andhra Pradesh, 522616
Website:	www.sony.co.in

Sir, i have purchased sony xperia xa1 on 12th may 2017, it has started its malfunction from 19th onwards i. E, touch problem. Due to my personnel work personal work i was not to attend the nearest service centre till 23rd. On 23rd i have submitted my mobile for replacement, but the concerned people have not accepted my request in turn they have a booked a call (W[protected] for repair. They are suggesting that the replacement can be done from their competent authority by raising a request from toll free number[protected], i have made several calls requesting them for replacement of my mobile, they are assuring that they will get in touch with service centre people and confirm me about the replacement within 48 hours / 24 hours (2nd time) / 4 hours (3rd time), but none has called me and confirmed about the status of my request. Again as a plea from my side called toll free number and reiterate entire story and asking them for a favorable decision to me, but the same was in vain.
So, i request your goodselves to take up my issue for a favourable decision in my side. Thank you

Please note as per the information from service centre, my mobile is now in 2nd repairer with new call id - w[protected] created (Don't know why) on 6th june 2017 on their own without my concern.