[Resolved]  Sony India — Sony Xperia Z1

Relying on the brand value of Sony and my previous experiences in television, audio systems, cameras I had bought sony Xperia z1 mobile phone for the first time on[protected] with IMEI no [protected]. The phone got little wet in rain it was working after the rains in the night but the next day it was completely dead . The service centre I visited informed me that water has gone inside so that is the reason it is not working. I put forward the argument that is supposed to be water resistant and pat came the reply that the cap must be open and then they showed me something inside the slot which was red in colour. Even on insisting that the cap was closed for sure also it had a cover on it they did not agree on the same( I think they should have a surveillance on the person buying this phone as he or she may not prove his case otherwise). I was told that this is the litmus test that proves that the water has gone inside. I have to know how you are so sure by this method that the cap was open at that time or due to your manufacturing defect the water has gone inside. In my other pocket there was this basic phone of NOKIA (which was not supposed to be water resistant)OF Rs. 2000/- which is perfectly working . The ads features the phone used in water But I think this a perfect example for trick photography as my experiences says that it does not withstand a little trickle of rain
This is a classic example that The consumer trusts a brand such as sony and pays a sum of more than Rs. 40000/- for a phone and in return they are not trusted by the company when the time comes for some consumer complaints I would like the other consumers to be aware of such false claims by brands . Once you have paid your hard earned money for brands at the time of standing of their commitments we have to prove everything and the companies are always right. I have learned one thing never to trust this company blindl and any body buying z1 or z2 beware. Please sony reply to my concern

Hi, I was using Sony Xperia SL which i purchased through online from EBAY, I was using that handset for the past 2 yrs and the experience was wonderful, thinking the same i found Sony Xperia Z1 very attractive and bought it through the local dealer POORVIKA mobiles on 02/11/2014 evening 8Oclock, and the on Monday i kept it for charging the whole day and started using the mobile on Tuesday and i found out the mobile was not picking up proper signal and getting disconnected while speaking, and on Wednesday i called the local dealer where i purchased from and explained the fault and they said they will suggest the nearest branch for me to visit but i was not convinced because when i called them for purchasing they did not refer the nearest branch so i told them that i will go to the same branch after that they said they cannot do anything and asked to contact the Sony service center and on the mean time the lower part of the screen was turning blue on Friday and when i restarted it became normal and it happened two times and Saturday i went to the Sony service center which is in pantheon road, egmore, Chennai, they checked and said the handset does not have any problem and returned it and i went to the local dealer i purchased and explained and one sales person came with me and gave the handset to check again and again they returned stating there is no problem, but still i am having the same problem. i wanted you to understand that i am not ready to spend 32000NR for a faulty device. and i wanted you to take it serious and rectify by changing the handset.IME # [protected]

i bought a new sony xperia z1 compact but after 4 months when i plugged in to chage my phone it didnt respond then i went to sony service station srinagar they repaired my phon but after that i found my phone not responding well, , , , , sometimes its lock key gets jam ..and sometimes its settings gets change automatically, , , i am very much disappointed ...since my phone is under warranty so i request to sony company to replace my handling phone and give me a new one...

i brought sony xperia z1 on 13:05:2014, in recently i have some problem in my mobile, my mobile are water proof but i can't check it after buying mobile, yesterday my mobile are wet in rain water and water are entered in mobile lens and camera button are on in automatically, i will complaint in sony service center in pondycherry they will not do any response, and low knowledge person in sony service center, they will not have knowledge about mobile then they are take my mobile pictures without any reason, and in pondicherry service center have not more facilities to service mobile, within two days my mobile warrenty are finished in this time the sony service center person are say you can service your mobile in chennai, its manufacturing defect, i can't have time to go chennai pls notice my complaint my mobile number is [protected] and my IMEI number [protected],

Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.