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Sony India — sonyindia=[protected]'bravia television model no: klv-32r482b bearing serial no: 3293784 purchased in 2014

This is to escalate the false diagnostics done by one of your Sony Care repair center from Mumbai with the name of Metal Tech dated 2nd October 2018 vide Job no: J82672164.

As per attached email you can see that the Technician came home and just saw the TV and said that the Display is gone and estimated 12000 rupee for replacement of display. The sony care called me and offered to give new TV in 14000 to 15000 rupee.

On hearing so I spend 17000 and purchased another brand from flipkart as I lost faith in Sony quality as I was a big fan of Sony Bravia engine and I am aware of it since my Electronic Engineering days when you had CRT tubes.

After purchasing new TV I gave the Sony TV to my Brother in law as he had asked for it. He took it to one of his friend who has a roadside shop and got it repaired spending only 2500 rupees.

Hence I would like to report to you what type engineers are working in Metal Tech who just want to loot the customer and loose them. I will never purchase or approach any Sony service center in future. I had faith in the service center that was supposed to be expert in their design. Now that Sony TV has same Display and Mother board by changing display related diode etc.

Therefore if you feel my grief is correct I expect you to take action on it and compensate for my lose.

Complaint Status

[Jan 29, 2019] Sony India customer support has been notified about the posted complaint.
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