[Resolved] Sony India — sonyliv app subscription for 1 month

[Resolved] Sony India — sonyliv app subscription for 1 month

A aashu ranga from Mumbai, Maharashtra

I have applied for subscription to sony liv app for one month but i didnt get any confirmation email or message, so i subscribed again for a month and again i saw my money got deducted still no subscription. O waited for sometime to see if confirmation occurs but it didn't. I want to cancel my subscription and i need my money back. Total 198 rs got debited. +1 photos Was this information helpful? No (0) Yes (0)
May 29, 2020 Complaint marked as Resolved Sony India customer support has been notified about the posted complaint. Verified Support May 05, 2019 Sony India Customer Care's response Hi Aashu, Thank you for writing to us. We certainly understand your concern. However, we request you to please write back to us at [protected]@setindia.com with the below mentioned details so that we can assist you further. Registered Email ID and mobile number Screenshot of your 'MY PURCHASES' page (As attachment) Mode of payment (PayTM/Credit Card/ Debit Card/ Netbanking/ Google Pay/ETC..) Payment receipts Transaction ID Order ID Date of Transaction Amount Location Platform (Android, iPhone, iPad, website) Screenshot of the SMS received If payment is done via iTunes request you to send us the apple invoice. Awaiting your response. Regards, Team SonyLIV Verified Support May 06, 2019 Sony India Customer Care's response Dear Aashu, Greetings from Sony Pictures Network (SPN). We have checked and found that your 2 transactions of Rs. 99/- each has got canceled through Google Pay. Hence, the amount deducted from Google Pay wallet should be credited back within 7-10 days. If it's still not reflecting, we suggest you please contact Google Pay for clarification on the same. Hope this information is helpful. Regards, Team SPN. www.sonypicturesnetworks.com
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