Sony India — special festive offers are not delivered along with tv kd55x8200e

Address:	400706
Website:	www.sony.co.in

The order was placed on 25/09/2017 vide inv no. Sla[protected] at your authorised dealer m/s. Croma sewoods, navi mumbai-400706.
The delivery was made on 26/09/2017 without a) 1tb external hard drive and b) netflix 6 months free subscription bonus voucher.

I have followed up several times with 1) sony authorised dealer (Croma) (Ph no.[protected]), 2) sony service centre at vashi, navi mumbai (Ph no[protected]) as well as 3) sony hq new delhi (Contact persons ms akshi and mr himangsu @[protected]).

There is no confirmed information from above.
In view of above please reply :
1. Since the tv product was purchased during offer period, so why the offers were not delivered with the product?
2. Who is responsible for the mismanagement and why compensation should not be rendered for the delay?
Your prompt review and suitable actions will be appreciated.

Best regards,

Pradip kumar baidya
Cell [protected]
Seawoods, navi mumbai-400706