Sony India — television and home theatre

Address:

712246

Dear team,

I purchased a sony tv and sound system bearing model nos ht rt3 b (Sound system) and 32w562d (Led) on january 2017.in the month of october i shifted my house and got the units reinstalled from sony bearing call ticket no 43013516 and call ticket no 43013992. From that day, the sound system is not providing any sound when it is connected with tv. I again complained to customer care. They assured me to resolve the issue. The technician visited at-least six times in my house and unable to resolve my issue. Name of the service center is neosa electronics (P) limited, dey street dist. Hooghly, serampore west bengal. Phone no is[protected]. Finally they collected my home theater woofer on 25th dec, 2017. Today is 13th january and yet to receive any response from them. As per the earlier communication of purchase dealer and the service center they have contacted mr. Debasis of sony [protected]. While i have contacted with him today, he is also not able to reply anything on the issue.

Under the above circumstance i feel completely cheated by the company. Now i am expecting a solution from sony on or 18th january, 2018. On the said date if the units are not repaired/replaced i will be compelled to raise a case before consumer forum.

Thanks and regards,

Kaushik das
[protected]