Sony India — Television service issue

Address:

GF 01, Sai Darshan Soc, E Wing Opp. Sai Baba Mandir, Kalyan Shill Sonarpada, Dombivali

Respected sir,
Request id : 63624624
mob no.[protected]
job no.J01885574
we have lodge complaint on issue of partial dust on my tv set screen.your engineered visited to my place and for same reason it was taken to service center to get done. i was not get any updates on its delivery to me so i taken follow up but authorized person is always giving me different issue related to his problem to get delivered and assuring always to get delivered it today & tomorrow. always said your system is ready at thane office but couldn't get delivered on some transport reason. finally i connect the call to service center & make conference with sanjay suthar-dombivii authorized service center.now he is giving other issue & told have to change panel. it was no panel issue when it was given to him. they have done something wrong at the time of repair work. now he told that we will issue tv with new panel installation in it. i am not ready to take my tv set bcz there was no such issue & my tv set was fine. only dust problem identify but they have created issue in panel. i dont sure that now it will work long life. i wants to get new tv set or refund my money and not replacement.