Sony India — tv display failure

Address:

600091

I never expect my sony product is failed (Display failure) in 2 years + months and now sony customer service team is asking to pay rs 23000 (Approx.) for replacing the display panel.

Sony products are with standing india field conditions and sony is not even bothered about replacing failed parts to favor customer.

What is the expected life time of sony products?

I need your md mr. Mr. Kenichiro hibi, contact number since in the low level i am not getting proper answer for my queries??