Sony India — tv installation is yet to be done

Address:

At- Gangajal Po- Biringatoli, 770018

I have purchased sony bravia television which is yet to be install. As my service request is already been booked having request id :59281223 on 18 feb 2020. As no positive response i am receiving from the service provider. Till now no executive has approached for installation. Kindly look into the matter most urgently.
Already i have contacted the dealer more than 5 times as they promise to send the installing person but they are yet to come.