Sony India — vertical lines and horizontal lines appearing on tv screen

Address:577004

On 30/9/2017 I have purchased sony KVL-49W772E from ESWAR RADIO &TV, Davangere, on 5/3/2018 while watching tv vertical and horizontal lines started to appear on it there's no damage on exterior TV screen panel but only when I turn on TV, lines appears . I have complained about this issue to sony store but they are not ready to replace it as they are saying its physical damage, but there's no physical damage on TV screen not even a single scratch on it, and 1 year warranty is still remaining,
please replace the TV as it is a fault from inside the tv and it comes in warranty

thank you .
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Whatsapp and other 3rd party applications is not working properly, it force stop reapeatedly, After the arrible of 8.0 version please provide a bug to fix this problem as soon as possible.

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