[Resolved]  Sony India — x9300d

Address:

Surat, Gujarat, 395001

Dear Sir/Madam,

My name is nirav patel I m mailing you in regards to the worst after sale customer service and satisfaction that I have received from Sony service centre in surat gujarat india. Last year on 13 June 2017 I unfortunately may I say bought a new sony x9300d 55 inch tv and come this year april 7th the display is damaged from within and is confirmed by Sony technician that it's a manufacturing fault yet I have to accept a replacement screen when it's clearly under the company manufacturing guarantee/ warranty for 1 year in which if the product is faulty the customer is entitled to a new replacement product not a part of the old product . I fail to understand how can such a world renown brand treat their customers like trash. If this is the way to treat I shall ensure through consumer complaint that no customer ever buys any sony product as they are malfunctionmalfunctioning and even though you are under the right you will be mistreated and given a spare part as if it's small thing to spend 2.5 lahks rupees for a sony product which I trusted up till now. I do not want a replacement display as it's clearly a manufacturing defect and it's still under the company one year policy so I want a new set of tv if not then refund my hard earn money so that I can go for a better brand like LG or Samsung.

Yours sincerely
nirav patel.