Sony India — z5 was not repaired bt dispatch saying that it's ready

Address:

Mumbai City, Maharashtra, 400706

I am diksha chanda who submitted sony z5 on 30 july, 17 for jack issue (Handsfree) der was no reply from so many days after 15 days i call in vashi services center regarding my cell phone they said will call u in sometime this same process continues for so many days later i get angry the they called me n said we done with ur cell bt ur pannel is cracked thtz y fitting issue is coming u have to pay 2500 i said k the also they didn't given my cell phone they said u can collect direct from andheri i[censored] can so my husband took cell phone from der after wards i cum to know k woh log ne mera jack bhe the nai kiya n ek part fit karna blood gye nw they accepting yes we forgot to fit that part n they said that tym k i repaired ur jack which is still nt repair from one n half month they took my cell bt still without repair they dispatch without informing the customer about that whn i called they said i will talk to sir n let u know n sir said bring ur cell today only by 12 o'clock n whn they called me it's 11 o'clock i also paid for pannel 2500. Nw plz tell me what i do for dis