Sony Liv — Got Charged For Sony Liv Monthly Premium Subscription Even After Successful Application of Promo Code

Address:	Malad west, Mumbai
Website:	www.sonyliv.com

Hi, My name is Aditi Gulecha.
My contact number is [protected].
I am a new Sony liv user.
I applied a Flipkart promo code on[protected] to buy a free 1-month subscription to Sony liv subscription.
My promo for free 1 month subscription was successfully applied, but I charged Rs. 299 for a monthly subscription. Also, it says that the plan will renew automatically on Jan 15, 2023. When I clicked on Activate Offer and pasted the coupon again, it said "Your coupon is already activated".

I am repeatedly sending a mail ([Case#[protected]]) asking them even after successful application of the Flipkart promo code for FREE 1 month subscription, they charged me Rs. 299 for 1 month subscription. They should let me know why I was charged for a monthly subscription, but I am not getting a proper resolution.

Here is what they wrote in the mail -

****************************************************************
RE: Write to Us [Case#[protected]]

Greetings from SonyLIV.

We regret the inconvenience caused.

We are glad to inform you that your subscription is active under your phone number. Please logout and login again to access the same.

If you face any issues while accessing content, please write back to us with an image of the error faced(if any) from another phone and we will get back to you at the earliest.

********************************************************************************...⇄

In the mail, they nowhere mentioned the promo code and the reason for charging me in spite of the successful application of the promo code. I have provided them with the screenshot of the Flipkart promo code, yet they are asking me for more images related to the error. I wonder whether they have read my whole mail. Had they read it, they would have at least talked about the promo code thing, and given me a satisfactory response.

This type of customer service is NOT acceptable, and I need to escalate the issue further to get a proper resolution.Kindly check into this issue. I want the amount deducted i.e., 299 to either get adjusted in subsequent bills (renewal date to extend by 1 month i.e., to be 14 Feb 2023), or refunded to me via the payment mode.