Sony — sony bravia klv-48w562d

Address:

560076

Hi
Greetings for the day.
The reason i am writing this email is that i am very disappointed with the Sony Bravia Tv .
I have never been a fanatic of 'Branded' TV brands let alone SONY. However my wife was persistent that we buy SONY BRAVIA for she believed that SONY is a top-Quality TV maker and
has more life.
After much deliberation/ arguments we finally bought SONY BRAVIA KLV-48W562D for Rs 68000 (Attached is the product information slip) in AUG 2016 .
The TV after being placed on the wall Mount by Sony Service center personal, it was never moved, not even the plastic covering was removed.

Fast forward September 2018 we started seeing gradient lines appearing on the TV(Attached is the image) . We contacted the customer care and they sent over a technician who said that
the whole display panel needs to be replaced and the cost of the panel is Rs.25000 .
There is no way that i would be paying this for getting this repaired, by the way its been just 2 years since we purchased a 'Quality’, 'Branded' SONY TV.
I would kindly request you to get this sorted out so that i am not be charged for getting this fixed.

If this is not fixed i am keeping the TV as is, so that atleast i can use it as a display piece for friends and relatives to show why not to buy SONY products.
By giving them an example as to not spend exorbitant amount of money on the 'Branded ‘TVs and instead buy unbranded but durable TVs which would cost far less than SONY.

Thanks to you, but no thanks at least my wife now has learnt a lesson and would probably stop buying SONY products in feature .