Sonyliv — non functioning of sony liv application on internet tv

I have purchased Sony 40W562D from M/s. Vardhman Electronics, Uttam Nagar on 18.06.2017. From the last one month SonyLiv application is not functioning on my internet TV. I have lodged number of complaints on your customer care number but to no avail. They are unable to help me/ please help me in this matter i[censored] can so that i can see programmes on Sonyliv application. My e mail id is [protected]@gmail.com and contact No. is[protected]
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