Sonyliv — not able to download the programme

Address:

Chennai, Tamil Nadu

Sir, i had paid 3months subscription money of rs.149/- through my credit card for downloading the sonlyliv programme on 10th june 2018 the amount is already deducted from my credit card account and message came saying "you paid sonyliv rs.149/-". But not a single tv serial is able to download. It says "your queued up for downloading and automatically saved in your device"
But nothing has come so far. I think many people are having the same problem. Kindly do the needful.