SOTC — no refund on cancellation

Address:

NanaNani home phase III Dhaliyur

As i did not have a room partner i was unable to undertake the bhutan tour i informed your office more than a month before the trip i was told that no money is refundable as it was a group booking i also understand that a premium tour to bhutan costs only rs 50000/- whereas a group booking charges were rs 51500/-
I understand that your office has refunded nearly 50% of the trip amount to one mrs. Bhuvana who happened to cancel the trip in the last moment.
Even though i informed of my cancellation more than a month before the trip, no refund out of 25, 000/ paid by me was given.
I also understand that i have been charged over and above the premium bhutan individual tour rates. This clearly indicates that ours is not a group booking rate.
So kindly refund the rs.25000/-paid by me after deducting air ticket cancellation charges, if any.
Lalitha krishnaswamy