SOTC — not refunding my advance of rs 60000 which was wrongly taken without any booking id.

Address:	24B, block C, new alipore , Kolkata 700053, Kolkata, West Bengal, 700027
Website:	SOTC New Alipore Branch Kolkata

On 19th april 2019, ananya banerjee, sotc new alipore kolkata agent convinced me to pay an advance of rs60000 against a maldives package that i was planning with her help. She said she will soon send me the package details before closing down for the day. After that there was no correspondence from her end the whole day. After 2 days of plenty of ignored calls later she promised she will send all details on 22ndapril. She didn't send any details. I decided i don't want to travel via such an unprofessional and incompetent agent and decided to get my full refund, so i spoke to the other agent aurijit who assured i will get a refund asap as i felt cheated by ananya. Till now she keeps assuring me that money will be refunded in next 5 days. Most times she ignores my calls and sends msgs saying she will call back. I am fed up. Please help me get my refund.