SOTC — Refund/non issue of my hard earned money

Address:

16 KAMLA NAGAR BALLUPUR ROAD, OPPOSITE ONGC HOSPITAL

I (Dr shashank gandhe along with my wife meenal gandhe wei am a senior citizen), have been traveling with sotc for past several years (Iam a loyal customer), i booked a tour for spain and portugal from 6th of june this year, which due to obvious reasons could not be conducted. No visa formalities, hotel booking, etc could be done due to corona, repeated reminders telephonic conversation with your dgm mr navneet, fell on deaf ears, no correspondence other than system generated email, was received by self, only telephonic assurances will not suffice. Pl revert back immediately, or i will be forced to adapt other measures. Never expected this from a company of your repute to behave with seniors in this fashion.