SOTC — Tours

Address:	500002
Website:	www.sotc.in

Dear sir

I am very much disappointed with sotc services. I will never again travel with sotc and will not recommend to anyone. I booked a dubai trip for my parents with you sales executive mr. Rakesh kota from himayatnagar branch, hyderabad. He offered me london creek hotel and flights i choosed. For that he collected additional 40 usd per passenger. He confirmed the flights details by mail also. A second before handovering cash to him he said london creek hotel is not available hotel ramee apartments will be given. Ramee hotel is inferior to london creek. I accepted for that and made payment for rs.116000/-. A day before journey i received flights tickets from him and the flights are fully changed. The flights were preponed and are highly uncomfortable timings to travel.in our earlier discussion i strictly told him that i don’t want flights in such timings. He didn’t even intimate that the flights have changed. As a caution i checked the tickets and found the fligths are changed. If i relaid on him and blindly proceeded i would have lost the entire trip. When i called him he answered me very recklessly. We compromised and reached hyderabad airport at 1 o clock in night. The check in department denied issuing boarding passes saying that they didn’t receive "ok to board confirmation" from sotc. I called rakesh 6 times he didn’t respond. I called your tour manager mr. Karl boambat, he is in dubai. He said he doesn’t even know what is otb you please contact branch i can’t do anything. I called etihad airlines customer care and requested them for otb and mailed them our visas and tickets. They have issued otb to us after 2 hours. Please understand how much tension and anxiety we would have faced in that late night, no help from your staff, 2hrs standing in the airport, i drove back to airport 50 kms and waited until my parents boarded the flight (4 clock in the morning), i called your tour manager at 4 clock and enquired him about receiving arrangement at abu dhabi airport he said a person will be waiting with a placard. But no one was available at abu dhabi airport. My parents called your tour manager he asked them to board the free shuttle bus provided by etihad airlines and come to dubai bus stand and take a taxi and come to travelers mall, he will pick up from there. Both my parents are senior citizens. I clearly told rakesh that money is not a issue don’t even make them stand or wait for 1-2 hrs also, if required prebook the hotels and arrange a private car. I am ready to pay the extra charges. I booked the flights from start to end point, there are no connecting buses. But suddenly you changed the flights and gave a free connecting bus. How can senior citizen persons carry their heavy luggage for boarding the buses and taxis? In chase of cost cutting and profit making you are troubled us like hell. We are not buying happiness and experience from you. We are literally buying troubles and pains from you. Your executive didn't even call me back after checking missed calls from me. He is so irresponsible and senseless idiot. I don’t know how you hired such a stupid fellow. Our family consists of 6 members and we travel at least 2 international destinations per year. We travelled many times but never experienced this kind of ill treatment and cheating. I wish you change your business style and keep up your goodwill.

Thanking you

With regards

E. Ranganath
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