South Bengal State Transport Corporation [SBSTC]

[Resolved] South Bengal State Transport Corporation [SBSTC] — Amount debited but not refunded back to my account

[email protected]

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700069
Website:	www.onlinesbstc.com

I have booked 3 tickets on 29nov 2016 morning at 5:58am for nonstop bus to haldia from Kolkata at 7:15 of rs 375...the ticket was cancelled automatically n seats were unfreezed.amount was debited but since it has cancelled on own the money has not refunded back yet to my account...please check n credit my money into my account...orelse the matter may reach to consumer forum
GITIKA SAHA
[protected]

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Nov 3, 2016

Complaint marked as Resolved

They have not emailed me...when after booking tickets the otp came n money deduction message came...but the seats which should be reserved was for only for a minute...when I didn't get msg over phone to show to the bus while travelling I went to the app and tried to see the future booking and it was not showing...rather the seats were unfreezed I could see and anyone can do booking again since it was unfreezed...when I encountered in the counter they said money will be refunded back and no advance booking is showing for seat no 13;14;15...I booked it in my sisters name..SAJANI SAHA ...each ticket of 125 with service tax

South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.

Nov 03, 2016

Updated by [email protected] How can you say it has resolved when I didn't get my money back??? I went to bank from which I did payment they said amount is credited in sbstc account until and unless they debit the figure it won't show credit in bank account

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Comments

Arijit Guha

from Agra, Uttar Pradesh

Today im travelling from kolkata to haldia via sbstc 5 pm bus after paying extra charges for non stop bus, but it is stopping 3-4 stops like tamluk and nanda kumar to drop passengers, please look into this seriously as they cam take extra money drom the passengers to drop them anywhere

Anindita Choudhuri

from Kolkata, West Bengal

Dear team,
I tried booking tickets (95rs) on 16th night for burdwan to karunamayee but ticket number confirmation didn’t came to my number . Payment id : 99423633
The amount has been debited and since then three days has passed.
On 17th morning I again tried booking tickets and again the same thing occurred.amount got debited (90rs) but ticket confirmation message did not reach my message box .
Payment id : 99445053

I had mailed to [protected]@sbstcbooking.com
But after few minutes I received a mail back stating such is adress does not exist.
I want reversal of 185rs.

Hope to receive revert asap.

Thanks & Regards
Anindita
Mb: [protected]

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