South Bengal State Transport Corporation [SBSTC] — payment deducted but seats not confirmed

Address:Kolkata, West Bengal, 700040

On 10 nov i booked 4 tickets and paid rs 540. Payment successful but tickets were not booked and my money got deducted from my bank account. Few minutes later i again tried to book 4 tickets of rs 440 and the same case. Money got deducted but tickets not booked. I need a full refund of my money. Total of rs 980 has been deducted in 2 transactions and no tickets are sent to me. This type of things are very much disturbing and i want full refund of my money as soon as possible.
Contact info : avisa.[protected]@gmail.com
Phn : [protected]
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South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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Above mentioned bus was arrived to the bus stand at 1.30 pm but it dealy intentionally to depart. Though the schedule departure time passed it is still at same state and the cause told by the driver is that the officer related to this bus is doing lunch.
Time of post. 2.15 PM

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    South Bengal State Transport Corporation [SBSTC] Phone
    +91 34 3255 6419 (Corp. Office)
    South Bengal State Transport Corporation [SBSTC] Address
    Burnpur Rd, Court More, Asansol, West Bengal, India - 713304
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