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South Bengal State Transport Corporation [SBSTC] — refund of tickets (online purchase) in case of bus cancellation.

I have booked tickets (E-tickets online) from asansol in the name of anwesha ganguly on[protected] in ac bus (Sbstc) to kolkata departure 14:20 hrs from asansol at seat no. 9, 10 ticket no: l[protected] journeydate : 03/03/2018, but the bus was cancelled for the date.
As per your rules and norms i would have get the refund within 8 working days. I sent two e-mails in your specified address immediately without any response. I have also made phone calls to help line numbers but to no avail. Will you please notify me as to how and when i would get the refund?
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Mar 10, 2018

Complaint Status

South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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    South Bengal State Transport Corporation [SBSTC]
    Customer Care Service
    Customer satisfaction rating
    2%
    Complaints
    341
    Pending
    0
    Resolved
    8
    South Bengal State Transport Corporation [SBSTC] Phone
    +91 34 3255 6419 (Corp. Office)
    South Bengal State Transport Corporation [SBSTC] Address
    Burnpur Rd, Court More, Asansol, West Bengal, India - 713304
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