South Bengal State Transport Corporation [SBSTC] — sbstc bus conductor denied to drop at destination point and tell the drive to follow different route at 9.00pm at 13c temperature at panagarh

Address:	Kolkata, West Bengal, 700056
Website:	www.sbstc.co.i

I was travelling from kolkata to panagarh on 18/12/2018, today through sbstc bus (Bus no wb39a3575). Temperature was below 13c. At the time of booking the bus ticket they (The sbstc staffs at ticket counter) assured me that the bus will go through darjeeling more (Near to panagarh bazaar), then i booked the ticket. The bus leave kolkata at 5.45 pm. But after some time when i asked the driver and conductor they strongly denied to listen me and tell me the bus will go through what the conductor want. But i request him again and again that i will face a big problem if you drop another place other than drop location. But the driver and conductor did not listen me and forced me to leave the bus at kaksa (2.5km from darjeeling more). Atlast at 10pm i had to walk 30minuted to reach my destination. Totally horrible, pathetic and disappointing experience. I am very much shocked that how can a govt. Of west bengal organization can do that with their passenger? How two government employee can do that? Are they become owner and do whatever they want? Should they did not listen passengers' problem?