South Bengal State Transport Corporation [SBSTC] — wrong information about bus route from ticket counter

When we went to the kolkata ticket counter at dugapur, city centre at around 17:40 on 7.5.19 and asked for two tickets to exide, it was informed to us that we will get the required tickets from the karunamoyee counter.
At the karunamoyee counter they gave me tickets upto karunamoyee saying that bus no. 3721 would go via exide at 17:50.
After 10-15 mins, on asking the bus conductor of that bus we came to know that the bus we were travelling in does not go via exide but via dakshineshwar, danlop.
We suffered a lot due to such misguidance at a state govt. Ticket counter and was no doubt harassment at the midnight to reach jadavpur.
Hope strict action will be taken as soon as possible otherwise we will be compelled to complain to the higher authority.