Southern Railway — erode railway staff (duty sm and asst sm)

Aug 15th morning i have reached erode station from chennai through yercard express. When i reach erode after that only i realized my luggage was missed when i give complaint to duty sm they are not even respond and the behavior dis respectful. They behaved very rudely not even interested to ask wat was happened take action against them there pic attached in this complaint. Lady staff name is ms. Surya and don't know i'm name.