Southern Railway — Misbehaving with the passengers

I had approached the railway ticket counter on 13/08/2021 at 7:45 am. Chennai central suburban railway station. Mr ravichandran, counter clerk - ticket issuer denied to issue the ticket after showing my bank employee id card. I am the branch manager of state bank of india, ponneri branch. Due to that i want to travel by cab from chennai to ponneri. The expenses incurred by me was rs 1500. But i got a ticket from the minjur railway station. Whether the rules applicable to different employee for denying the work. The railway is one of psu, if he is denying the service and use a abusive word to the frontline workers. This cause me a mental agony. So that i need a appologise letter from that employee/ disciplinary proceedings want to be initiated against the employee/ i need a compensation of the travel charges and mental agony compensation of rs 50000/- to me