Southern Railway — non refund for tatkal waiting list counter ticket

Sir i booked tatkal waiting list railway counter at triupadripuliyur railway station vide pnr no - [protected], train no - 12515 for journey from premubur to guwahati... Which was not done due to tlwl.. Now i went to counter for submitting the ticket and for refund... Which was refused by booking clk and abusing me with bad languages... Requesting you sir to look into the matter and do the needful as early as possible
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