Southern Railway — pnr [protected] wrong allotment of berth

We senior citizens have allotted upper berths. It is not the first time.I presume that you have wantedly doing this. How can we got up in the upper berth. Do the needful for reallot the berth (middle or lower ) at early to enable for happy & comfortable journey.If only upper berth available, by informing us, we may arrange alternate arrangements. Why you are not showing available seats like bus bookings.
Being senor citizen how can we jump to upper berth. DO THE NEEDFUL FOR CHANGE OF BERTH TO LOWER OR MIDDLE.
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I travelled from Coimbatore to Mangalore by 22637 west coast express on 10.04.18 night on general ticket no.98436328. Collected Rs.150 and asked me to occupy S 7 seat 21. The TTE is young one. Has he accounted Rs.150?
I travelled from Coimbatore to Mangalore by 22637 west coast express on 10.04.18 night on general ticket no.98436328. Collected Rs.150 and asked me to occupy S 7 seat 21. The TTE is young one. Has he accounted Rs.150?

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