Southern Railway — refund of balance amount towards cancellation of ticket.
Chennai, Chennai District, Tamil Nadu, India
Mamani.s.s on Jan 14, 2019
Sub: Refund of Balance amount Rs.250 towards CANCELLATION of train ticket, as journey to booked destination was cancelled by Railways for that day.
For the kind action of CCM(Refunds),
Please note that I have booked a ticket (PNR
through Reservation Counter at Ernakulam Jn (ERS) for journey on 19/8/2018 by Sleeper Class from CHENNAI CENTRAL to ERNAKULAM JUNCTION in Train #22639 Alleppy Express, for my wife & self.
It was reported in News Papers & Railway's authorised 'Apps' that this train would be terminated at its new destination at Coimbatore instead of its original Destination Allappuzha due to floods in Kerala, on its journey on 19th Aug. 2018. ie its journey from Coimbatore to Allappuzha was CANCELLED. ie this train would not go to ERNAKULAMJUNCTION to which I have booked the ticket.
Therefore, on 19th Aug I cancelled my ticket at Thambaram(TBM)Chennai, Reservation Counter. Instead of full refund to me, they gave me only Rs.230 as against Rs.485 the full value of booked ticket.
I have already reported this matter to
Vide my Email of 20/8/2018 itself & followed by Emails dtd. 24/8, 28/8, 15/10, 25/10,
19/12, 28/12 etc. and yet to get a favourable reply from them.
Ticket Reservation Counter at Ernakulam advised me to approach you for Refund as this ticket was cancelled at Thambaram (Chennai) Ticket Reservation Counter.
Now, I request your Good Office to make necessary arrangements to REFUND the Balance amount of Rs.250 to me at the earliest.
1)Cancellation Voucher of Ticket.
2)Some SCREEN SHOTS of Railways Authorised Apps reporting Partial Cancellation of above mentioned train.
Looking forward to receive your immediate favourable action in this matter and thanking you in the meanwhile,
[Jan 15, 2019] Southern Railway customer support has been notified about the posted complaint.
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