Southern Railway — tatkal ticket booking poor service

Address:Madurai, Tamil Nadu, 625214

I wanted to book a tatkal ticket in the ticket counter to travel from madurai to chennai at sholavandan railway station on 03.06.2018 in the morning we were in the queue from 9.00 am itself. By 11.00 am, when the tatkal time begins mr. Shanmugam who was sitting in the counter in duty reacted so lazily to book the ticket and he was not typing with the minimum speed and ended in booking ticket for the first form itself to a premium talkal which cost higher than the normal tatlkal ticket. So i didn’t go with that.
He was involved in booking tickets for his relatives than the passengers waiting in the queue. We were asked about this and reported this to the station master.
Its bring in to your notice that some of the employees in sholavandan railway station book tickets to their relatives first and not for the people waiting in the queue. It’s an ill-treat activity for the people like me who was in queue for a long time and getting a worst service like this.
I just raise a question that unemployment in india raised and people like mr. Shanmugam are still in the service and doing worst services to people and still why should we give him with high privilege?
He is subsequently telling like where ever you want to give complaint go and give nobody can ask me anything!. Is the way a service given to the people who spend their valuable time and provided with worst service by him…
I need a reply…
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