Southern Railway — ticket refund

Address:Sree padam,Thayyil purayil ,medical college po ,calicut, Kozhikode, Kerala, 673008

Sir,
I have take 3 tickets on august 10. Calicut to byndur in nethravathi exp 16346
Pnr no.[protected]
But due to heavy rain and flood in kerala the train has been cancelled on the date. As i had seen in manorama news paper of august 10th 2019 the last date for applying refund request was on october 15th 2019 but when i ask in railway station about this on 25th september 2019 they are telling it is up to september 15 so that i can't be able refund from here, is there any way for refund. So kindly please accept this and tell what all procedures is to refund the ticket.
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