[Resolved]  Spectranet — Customer ID: 171561

Address:	603103
Website:	www.spectranet.in

Hi, there was the new plans introduced but we need to pay additionally 1500/2500 to opt the plan as they wont provide the plan without the Router. People who wanted to choose the plan but have a router already, why should they pay a 1500/2500 for routers from Spectranet. Anyways I have agreed to pay the router amount and started using the router after hearing the cashback of the router would be give after 24 months o[censored]sage. Initially the plan was given to me promising the 1 month subscription would be provided for free under any package quarterly, halfyearly or monthly. I choose the half-yearly plan, but the records online says that I have chosen monthly plan which gives me a hit, as the half yearly plan gives a 1 month additionally free totally 2 months free from 8 months, 6 + 2.. now they said that I have opted for monthly plan and if I choose from half yearly plan, I will not be provided router benefit of cash back after 24 months according to their terms and conditions. I spoke to the retention department which never gave a positive response for this. Please kindly take an action immediately for the broadband subscriber like these which doesn't not take care on customers request. Which always sticks the term and conditions based on the wrongly entered plan from the scanned documents.