[Resolved]  Spectranet — Denying refund after connection closure

Address:	Gurgaon, Haryana, 122015
Website:	www.spectranet.in

My connection was closed on 07.04.2017 and I have paid amount of Rs. 4309 for bill cycle from 28 February to 27 May, 2017.
At the time of taking connection, I was informed that if I discontinue in between the billing cycle, I will be refunded the amount on pro-rata basis but now they are denying to refund the remaining amount of Rs. 2421.
Even when I inquired about taking a new connection, their executive confirmed that if I discontinue connection in between, I will be refunded the remaining amount on pro-rata basis. Please find attached recorded call with customer care executive. (Between 7 min 20 seconds to 9 min 20 sec is the conversation regarding inquiry about new connection and disconnection)