[Resolved]  Spectranet — intermittent outages over last one month.

We have spectranet broadband service at home. We have been experiencing intermittent outages over last 2 months. Last month for around 15 days connection was not at all working. The customer service is not providing proper resolution. I have raised more than 10 complaints but no proper solution till now. This is impacting my work as well.

I have paid for 3 months and used connection hardly for few days, now i'm expecting refund. Below are the few complaints i have raised, no proper resolution as of now, connection works for 1 day again it goes down, every time i get same answer from tech support "fiber cut issue"
Sr [protected]. Sr[protected], sr[protected], sr[protected], sr[protected], sr[protected].

I have more complaint numbers to list down, i have to follow up daily and discuss with them for 2 to 3 hrs for getting a resolution. I had many discussions with the technical support named uday, pankaj, rateesh any many more none of them could provide a resolution as of today. Another trap is spectranet won't refund the money, so once paid your money is gone. No refund and no connection as well. Paid for three months please refund for two months as i have use the connection hardly for 1 month.

Please help me to get the refund as i'm not keen to continue with spectranet broadband service, if they can provide the refund i can explore other service providers. I have all the conversations with spectranet recorded, if it helps me to get a refund i can share that.
Was this information helpful?
No (0)
Yes (0)
Dec 11, 2017
Complaint marked as Resolved 
Sep 23, 2017

Complaint Status

Spectranet customer support has been notified about the posted complaint.
Complaint comments  Add a CommentShareTweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Spectranet Phone
    +91 80 4240 0100
    Spectranet Address
    3rd Floor, Plot No. 21-22, Phase – IV, Udyog Vihar, Gurgaon, Haryana, India - 122015
    View Full Information