[Resolved] Spectranet — Plan change not done and router not provided

arnab1980

from Pune, Maharashtra

Address:	New Delhi, Delhi, 110092
Website:	www.spectranet.in/home-user

Customer ID 155530
Complaint No SR[protected]

Dear Team,

I got my plan upgraded from 50 mbps to 100 mbps with a promise that router and plan will be activated and provided within 72 hours. I have made payment for the same. i have made 6 monthly payment. The plan was to be changed wef 13th feb 2017. As of today 23rd Feb my plan is yet to be changed nor have i received the router. Every time i call them they promise this will be done by today itself. no response from their applet mailbox. As a customer who has made the advance payment for 6 months i feel helpless and cheated.

I was also not given 1st month free as per the advertisement.

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Apr 9, 2017

Complaint marked as Resolved

Spectranet customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2017

Spectranet Customer Care's response Dear Mr. Arnab,

Greetings from Spectranet!!

We apologies for the inconvenience caused. Your concern for the router is resolved. Router is delivered to you.

We will soon get back to you for your second concern for the benefit not being given to you.

Regards,
Team Spectranet.

Verified Support

Mar 08, 2017

Spectranet Customer Care's response Dear Mr. Arnab,

Greetings from Spectranet!!

Would would like to inform you that you were not enrolled for first month free plan at the time of installation because of this first month free is not applicable to you.

Regards,
Team Spectranet.