| Address: | North 24 Parganas, West Bengal, 700136 |
Recently i have been charged for asking for a plastic carry bag in spencers which i believe they are making money from consumers as the bags also advertised their brand logo on it, which consumer does not have options with the payment and are being charged 5 rs for the same. I would like to get my money back with compensation and strict warning to them as consumers should be provided it free of cost after purchasing items from them. Was this information helpful? | 
The staff of Spencer of south city Kolkata especially the Garment section Floor Manager Abhik Maity is very rude and does not help the customers. I bought a top worth rupees 899/- from Spencer on 01/07/2020 and when I went home and tried it I found it was too small and not fit with my body then I went to Spencer of Southcity Kolkata again on 05/07/2020. But instead of exchanging my top he was shouting at me and he had informed to me that the product was not changed due to this COVID 19 and I have agreed this norms to set by your department but I have informed to him (Abhik Maity) that the time when I was purchased this product your sales guy had told us the trial process has been stop due to COVID and she Was confirmed to me if any dispute has been arises after purchased then you can change the item from Spencer. But today I came to exchange this product and Mr Abhik Maity told us no exchange any product then we told him your sales guy was lying with us about to exchange this product but in that time Mr Abhik Maity rudely shouting on me With abusing words. Is this the way you treat your customer? I had been a regular customer of Spencer all around in West Bengal but nowhere else had I received such bad treatment. Your brand value is being ruined by this kind of staff. As far as I am concerned I am thinking of complaining to the consumer forum about this kind of stuff (Mr Abhik Maity) but since i have been a loyal customer of Spencer so I thought I would bring this to your attention. I hope you will take necessary action. Please being a gentleman Customer I would request you to stop this kind of behavior by Top level Manager and it’s looks very poor in Spencer abusing word and very rude manners by Mr Abhik Maity as a floor Manager of Spencer of Southcity and I was shocked his behavior like as a sales guy of Gariahat local market or Dharmatala rood Street market. Kindly request higher management to look into this matter.
Thanks.
Dipankar Dhar