Spice Jet Airlines — additional baggage charge

Website:www.spicejet.com/AirTravelBaggageFaq.aspx

I boarded this flight on Sunday 22nd July from Mumbai. Since I was an international transfer, based on your policy (http://www.spicejet.com/AirTravelBaggageFaq.aspx) which states '2.Passenger travelling on SpiceJet domestic Sector and having connection on another airline to/from an international destination, are allowed Free Baggage Allowance of 15 Kgs per passenger per flight. (W.e.f 4th Nov, 2014)'. The woman at the counter, however made me pay Rs 2800 for one check in suitcase which had weight of 21.8kg. Despite the fact that I showed her policy she refused to allow my suitcase to be checked in. I had to pay Rs 2800 even though your policy allows for 15 kg (in addition to standard 15kg which was included for my booking). I am extremely disappointed in your service and I would like my refund for the additional charges.
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