Spice Jet Airlines — baggage damage

Address:	110030
Website:	www.spicejet.com

To

Mr pradeep shah
Dgm customer relations

Let's start with unfolding the complete story here ruchi kharb, as i was travelling on the pnr gyqg6d and i am disappointed that you have failed to show appropriate care and concern to rectify the damage caused to me.in a most heartless manner, spice jet hides behind a nonexistent policy disclaimer. Your baggage disclaimer is clearly supportive of my claim since it only states that the airline is not responsible for wear and tear, handles, wheels etc. My new baggage was torn by negligence and carelessness your handlers. It has been forcibly ripped against something sharp, or one of your staff took a blade to it. Please refer to the photos.

Ms. Ruchi kharb discussed this over the phone and like a robot she told me that i can escalate if i want as if she knew that nothing will happen. Also she have written in the email thorough investigation was conducted and compensation of 1000 inr was advised accordingly but when confronted over the call she didn’t even knew what brand the baggage we were talking about and where the damage was on the baggage.

This baggage was booked under priority tag and still this is the kind of care taken for priority tagged bags, i am just assuming how do you handle normal baggage then? The

This issue is not settled. I fail to understand how the airline can deny responsibility for its action? Your airline has poorly trained its staff and the customer has to pay the price? I am aware that spicejet is an innovative low cost airline, but i had hoped that only applied to its fares and not its policies or behavior.

I took the suitcase to the american tourister dealer in delhi after returning from my journey, and was told it is not possible to repair the damage, it is permanent.

My fair expectation and demand is that spicejet replaces the suitcase with a new model or compensate the bill amount so that i can go and purchase a new one.

I will never get into a spicejet again, and will ensure that i can broadcast my bad experience to everyone i know, in person, via emails, facebook and any other medium i am able to. I will at least reach a few hundreds this way who will spread the message to a few thousands.

Please train your handlers to better care for luggage, after all it costs many times the airfare. Compared to your prompt response last time, i was surprised and saddened at your indifference this time.

Thanks and regards

Rahul k. Rao

Mb: +91 [protected]

Email id: [protected]@gmail.com

On mon, apr 9, 2018 at 1:51 pm, spicejet customer relations wrote:

Dear sir,

Pnr no. :gyqg6d

This is with the reference to your trailing email regarding baggage damage dated 8th april’2018.

The management is concerned to note your feedback regarding spicejet’s baggage handling, we would like to apologize for the inconvenience caused.

As per the telecom today on [protected], please be informed that based on the pictures of the baggage taken at the airport & description of damage we would like inform you that a thorough investigation was conducted and compensation of 1000 inr was advised accordingly.

Hence, we request you to kindly share the following bank details so we may process the compensation amount accordingly.

Name of customer as per bank (Only travelling passenger)
Bank name
Bank account number
Ifsc code/neft code# (Mandatory)
Bank branch address (Pin code)

Thanks & regards,
Ruchi kharb,
Senior executive - customer experience, spicejet ltd
319 | udyog vihar | phase iv | gurgaon - 122016| india
E-mail : [protected]@spicejet.com
W: www.spicejet.com f: facebook.com/flyspicejet t: @flyspicejet
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