Spice Jet Airlines — baggage damaged by spicejet and denial of claim

My flight to dubai was scheduled for 7th Feb2020 at 7:50 PM from Pune which got delayed two times by Spicejet mentioning flight delayed due to operational reasons.(PNR:-P7ZK7V)
Due to this i reached dubai airport and collected by bag it was around 2 am IST
I found that one of bag was damaged and i headed directly to baggage claim department at dubai Airport where i waited for around 40 minutes for my turn as there were multiple passenger before me waiting in the queue.
So my bag was inspected by a officer at dubai airport at around 2:40 am IST and he gave me support email and asked me to send an email to [protected]@spicejet.com directly as this should be taken care by spicejet. He also assure me that if Spicejet will not entertain your concern then they will take strict action to Spicejet and will raise this concern to their higher management.
When i send email to Spicejet customer care, they have responded to that email after multple reminder and finally denied that they will not be able to compensate anything as they have not received any complaint at Airport.


My another VIP bag costing 12k INR was also damaged when i reached Pune from dubai where i have raised this concern to Custom officer standing there to which he take quick action and call spicejet staff to address the issue(PNR -NGDRSK), This time they logged the complaint and i recieved a email that they will only give me 500 INR as a compensation.

They have damaged my 2 bags costing 20k and giving me compensation of 500 INR.
I want them to either give me new bags or provide a valid compensation for the damaged they have caused.