Spice Jet Airlines — baggage missing at destination airport

We had a flight at 12.20 pm from pune to goa on 12/08/2019. We received only 2 out of 3 of our checked in luggage at the destination airport. To add to this harassment furthermore we had to deal with incompetent spicejet ground staff at the goa airport who made is wait for 2 hours just to intimate us that our baggage is untraceable.in today's day and age they were incapable of even contacting their pune counterpart to check if the missing luggage has been loaded or not loaded from the pune airport. After such a long wait we were asked to fill in the baggage irregularity report, provided a spicejet goa contact number
To which no one answered despite hours of calling and there has still been no intimation from the airline on the missing baggage. One gentleman from the goa ground staff mentioned to us that the baggage has been wrongly loaded onto a bangalore/kolkata flight scheduled at the same time from pune but there was no written confirmation provided for this information and we are still clueless as to when to expect the missing baggage. There were a lot of important documents medicines clothing etc in the baggage and feel ashamed to see how mishandled this whole situation has been and such a big harassment for us made to suffer because of no fault of ours but because of incompetent spicejet staff in pune & goa. We want immediate resolution of this and a compensation for this utter harassment we have been put through.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    SpiceJet
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    12%
    Complaints
    3429
    Pending
    0
    Resolved
    410
    SpiceJet Phone
    +91 965 400 3333
    +91 987 180 3333
    SpiceJet Address
    Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar, Chennai, Tamil Nadu, India - 600028
    View all SpiceJet contact information