Spice Jet Airlines — baggage damage

Address:Kolkata, West Bengal, 700032

Check in buggage dameged while travelling by spicejet flight sg-263 on 8.3.17 from guwahati to agartala & submitted complain in spicejet as per instructions of ground stuff at agartala airport but till yet not recieced any response. My trolly completely broken as mentioned in the complain letter. Complain letter attached for your reference. I tried to communicate with ground staff at agartala airport but they told that communication only come from customer care.
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Sir,
My name is arun.i got the call letter from spicejet airlines previous month.i googled about it and paying ith fee they are asking.its INR 10, 000.now the number gaving to me to contact them is unreachable.what i can do for refunding my money?plz suggest me a solution

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