Spice Jet Airlines — cancellation against rule no. 9

Spicejet flight sg-253 get cancled due to bad wheather and i was the person whose flight gets delayed due to spicejet when i ask them give me full refund they did not did it as it was agaist rule. When i ask them for cancleelation they cancled my ticket which waas also agaist rule 9. Still they cancle
My pnr no. Z3qn9b
Traveling from srinagar to delhi
Pleaase get back to mee as soon as possible
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