Spice Jet Airlines — cancellation of my ticket with regards to coronavirus threat

Address:

321,udyog Vihar,gurugram, Gurgaon, Haryana, 422002

I have booked tickets for shirdi hyderabad section for 18march 2020 wherein my father which is a senior citizen and my 2 children were supposed to travel i have requested the airline to cancell our ticket as there is a high risk of infection of corona virus the airline is not able to commit to us that we will be safe and is also not willing to give a refund for our tickets. As the government is saying to avoid unnecessary travels the airlines are not supporting them and are forcing us to travel by not cooperating with us not giving us a refund and also saying that it is safe to travel. Request you please look in to the matter