Spice Jet Airlines — cancelled ticket from the airlines side due to some operational issue

Address:

Indore, Madhya Pradesh, 452010

I have booked a ticket with spice jet through ixigo after 10 days i got a mail from spice jet that my flight got cancelled due to some operational issues and i will get the full refund. But now when i am calling there customer service number they are saying that all the executives are busy in helping other customers and nobody is listening to my problem. I called ixigo customer care they said approx 1250 rs are non-refundable amount these all are fooling us and the flight got cancelled due to there issues, not my issues then why should i pay money for that an why should i suffer for that. I want full refund from the airline's company.