| Address: | 600032 | | Website: | www.spicejet.com |
So these days airline companies have decided to charge extra by coercing passengers to take up premium seats with the fear of missing the flight.
Coupled with the rude attitude of the management, you get an experience called the FlySpiceJet. So, even though my sister had her tickets booked much earlier and she arrived at the airport 2 hours before the departure. The lady at the check-in counter decided to cheat her. She put her in this situation by asking her to call the helpline before the flight was about to leave. This is unacceptable.
Too bad my sister was flying for the first time on her own, she was coerced by the lady to get a premium seat ticket. Now, we had already booked for a economy seat a
month back, so it occurs that when the online booking completed the management knew that the seat was booked. So you may ask why this? I am also thinking.
Is it fair for the airline companies to charge you extra, knowing that your ticket is booked at the counter while you are checking in for your flight well in advance?
Why does the customer have to account for the over-booked
flight and pay extra?
The airline company is supposed to account for this and give that passenger a seat without any surcharge. Sadly this wasn't the case. Here are the pictures of the bill. I think I'll avoid FlySpiceJet in the future and I'll advise you to do the same.
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