Spice Jet Airlines — claim for inconvenience caused due to cancellation of flight

Address:380005

Reference – pnr no - n8h7hp – tkt for 6 pax and pnr no –sfu88h – tkt for 5 pax

The case –
1) my name is raj kamal sinha and i belong to ahmedabad,
2) my family had a plan to attained family function at purnea, bihar, which have nearest airport bagdogra. I had three passengers with me having age group of 80 to 90 year, so i was looking for a mid-day, direct flight, which give least inconvenience to super senior citizens.
3) while going through various sites, it is found that spice jet has schedule a direct flight from ahmedabad to bagdogra (Flying time 2 hr 50 minute), though the cost was little high, in spite of that i have booked the tkt on fallowing basis ;-
1) as the flying time was very reasonable 2hr. 50 minute, daytime, nonstop, direct flight from ahmedabad to bagdogra,
2) the departure time from ahmedabad was 7.45 am, reasonably good time for all pax and easy to get taxi. All senior citizen can get ready for the flight with reasonable comfort.
3) arrival at bagdogra at 10.35 am – very good time of arrival and we can get easy taxi for onward journey for purnea which take about 3.5 hr. So we can reach home by 16 hr. Perfectly for all super senior citizen.
4) the tkt was take well in advance. I have booked this tkt on 1st january 2019, for my travel date 14th march 2019 (For 6 pax) and 18th march (For five pax)
5) out of all 11 pax 3 are age group of 85 to 90 year, 3 pax is of age group of 50 to 60 age group and one pax is of 47 age group and other all of 16 to 20 age group.

Now suddenly on 13th feb 2019, i got a mail from specie jet airline that my above flight is cancelled and i need to contact your office for change of date. I contact your office and requested to change the date as they wish (May be 1 or 2 day preponed or 1 / 2 day postponed), but surprisingly your staff has informed that there is no such flight running on that route. Anyhow after a long discussion (About 46.8 minute) with your customer care person i got another confirmed tkt bearing pnr no - n8h7hp and sfu88h having fallowing details

1) departure from ahmedabad at 6.05 am - very inconvenient for all super citizen. Mean we have to reach airport by 4 am morning and we have to leave from home by 3 am.
2) reach delhi 7.45 am at terminal t2...
3) lay out time at delhi is more than 5.50 hr – which totally inconvenient for all pax, particularly senior citizen.
4) the next flight is from delhi – t1d terminal at 1.10 pm and will reach bagdogra at 3.10 pm... Mean after that we will reach home by 7.30 pm (Running time from bagdogra to purnea is about 3.50 hr)
5) so total travel time is more than 12 hr which is highly inconvenient for super citizen as well as other pax.
Now as citizen of india, i am utilising my right and complaining that

1) you have listed a flight on all site, which was not existing at all and cheated me/public,
2) you are illegally taking money from public and utilising the money for a reasonable time.
3) after utilising money for a reasonable time you just cancelling the flight and not taking any concern of your passengers.

My demand form your airline:-
1) transfer arrangement from delhi t2 to t1d terminal for all passengers,
2) special entry for all passengers at delhi executive lounge,
3) inconvenience compensation for all super citizen.
4) inconvenience cost for all passengers.
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