Spice Jet Airlines — complaining about boarding pass

Mr Pratik Girme

There is no prove of e-ticket and boarding pass seen from such complaint.
As it is not the air carrier site.

Nobody has a duty to reply on unidentified complaints, oral complaints.

This is a duty of the air carrier to give explanations in decision following the legal complaint of pasenger on the distance between the chairs. You meausred such distance as 6 feet 3 inches.
I can not verify such distance as I have notseen the aircraft, which the ar carrier had maintained for their flight SG 517 .

You can submit the complaint the complaint to regional Department General of civil aviation (DGCA).
If they have woken up, in 30 days they must respond according to the procedure and according the request.

The legal complaint has to demonstrate:
- the full name of the claimant / address / e-mail /
- the addressee - the particulars of the air carrier, who had not provided the promissed service according
- explanation which events had happened with place / date
- date/ airport of the delay, total time of the delay
- your request, which has to be expressed clearly in 1-2 sentances .

All above detals are absent in your text.

You have own the prove of loss and fault of the service provider such as :-
1. e-ticket for each passenger
2. boarding pass
3. Your own complaint addressed to air carrier.
4. The reply / decision of the carrier / travel agent, which has to be given in 15 days in order to support the future claim in the local court.

Time limit.
The complaints related to the descibed inconveninces have to be submitted at air carrier site or to air carrier e-mail or in person not later 60 days or not later 1 year in all sircumsatnces following the 11JAN 2019 flight.

The recipient of the complaint (air carrier) must accept the complaint at their and to issue the decsion on satisfacton or refusal to satisfy the claim on compensation within 15 days.
Usualy air carriers do not pay compensation due to dissatisfaction expressed in such complaints.
It is usless to request the same from the addressee more than 2 times.

If your complaint is not satisfied in 15 days (no compensation),
you are entitled to hire a lawyer / or a legal professional for agreed fees in order to bring the civil sute to the local court or to the court abroad.

The Indian law doe snot forecee the standard compensation in described cases.
You can claim the amount if you have the receipt or of loss or moral harm via via the local court only.

Based on you text, you will need the legal professional / lawyer for the agreed charge:
The charges/fees start from ~8000 ruppes for such type of cases, as you have described, if for Indian court + your own efforts.

The fair court shall award all losses, moral harm and paid fees by judgement.

Time limit: such types of claims can be submitted to the court not later than 2 years following the flight.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
[protected]@vivaldi.net