Spice Jet Airlines — complaint regards refusing boarding pass.

Hi,

I was supposed to travel from bangalore to pune by spicejet flight. Along with me there were my father and mother and both are 50+ age. Below are flight and passenger details:
Flight no. Sg434
Pnr: p4cnjb
Passenger name:
1 mr. Sushant kumar
2. Mr. Shashi bhushan sharma
3. Mrs. Sunita sharma
Earlier the flight timing was 9:15pm (4th october) but due to some reason it was delayed to 1.15am (5th october). 9.15 pm was our favourable timing because i had to travel 50km to reach to airport along with my old parents. But due to some emergency we were having no choice. Also in the way to airport we faced a lot of traffic and rain. We reached at bengaluru airport around 12.25 am. Due to in hurry, i asked security guard the way of spicejet counter but he gave me wrong information and sent us near counter number 1 but it was at counter number 52. So, we reached at counter number 52 around 12.28pm. But by the time counter person can complete the formalities, the counter got close. So, she denied us boarding pass. We requested alot for around 1hr but the refused us boarding pass. And at 3.30am i had to return back along with my old parents.
I request you to please report my complain and do proper investigation and refund our money.